FAQ

❓ Frequently Asked Questions (FAQ)

🛠️ Product & Installation

Q: Are the wall molding kits pre-cut?
A: Yes! All of our kits come pre-cut, labeled, and ready to assemble. No measuring or guessing—just follow the included layout.

Q: Can I install these myself or do I need a professional?
A: You can absolutely install them yourself. Our kits are designed for easy DIY installation—even if you’ve never done it before!

Q: Are the moldings primed or painted?
A: Our moldings come factory primed, which means you can paint them directly with your preferred wall paint.

Q: Do you offer peel and stick options?
A: Yes, most designs are available with a peel and stick backing. Please note: it adheres strongly and may remove paint when taken off.

Q: What materials are the moldings made of?
A: We use moisture-resistant, durable materials like polystyrene for peel-and-stick options and premium-grade board for custom designs.

📐 Custom Orders

Q: Can I order a custom size or design?
A: Absolutely! Just send us your wall dimensions and an inspirational photo, and we’ll send a custom layout and quote within 24 hours—free of charge.

Q: Is there an extra cost for custom design?
A: No, we offer free design service for all custom projects.

🚚 Shipping & Delivery

Q: Where do you ship?
A: We offer worldwide shipping, including the US, Canada, UK, Europe, and the Middle East.

Q: How long does delivery take?
A: Once your order is confirmed, production takes 1 business day, and shipping usually takes 4–7 business days depending on your location.

Q: How is the product packaged?
A: Every order is safely packed using protective foam and cardboard, ensuring your moldings arrive in perfect condition.

💳 Payment & Returns

Q: What payment methods do you accept?
A: We accept PayPal, major credit/debit cards, and secure checkout through our site.

Q: Do you accept returns?
A: Yes, we accept returns for non-custom items in original condition. Please contact us within 7 days of delivery to initiate a return.

Q: Can I return a custom-made kit?
A: Since custom kits are made specifically for your wall, they are non-returnable unless damaged during shipping.

📞 Still Have Questions?

We're here to help!
You can reach us anytime via live chat, email at team@birdeco.com.