Refund & Return Policy

🔁 Refund & Return Policy

At Birdeco, your satisfaction is our priority. While we do our best to ensure every order arrives perfectly, we understand that sometimes returns are necessary. Please read our policy below.

📦 Returns on Standard (Non-Custom) Products

  • You may return eligible non-custom items within 7 days of delivery.

  • Items must be unused, in original packaging, and in resellable condition.

  • Return shipping costs are the responsibility of the customer unless the item arrived damaged.

  • Refunds are issued once the returned item is received and inspected.

Please contact us at team@birdeco.com before returning any items to receive approval and return instructions.

🚫 Custom Orders

  • Custom-made products are non-refundable and non-returnable, as they are made specifically to your wall dimensions and design.

  • We cannot resell or repurpose custom kits, so all custom orders are considered final.

However, if your custom item arrives damaged or incorrect, we will replace the affected pieces at no additional cost.

🔄 Damaged or Incorrect Orders

If your order arrived with damage or missing pieces, please notify us within 48 hours of delivery.
To assist you quickly, please provide:

  • Your order number

  • A clear photo of the issue

  • Measurements of any damaged parts (if applicable)

We'll do our best to ship replacements within 1 business day.

💳 Refund Processing

  • Approved refunds are processed to your original payment method.

  • Depending on your bank/payment provider, it may take 3–7 business days to appear in your account.

❓Need Help?

We’re here to help!
For return requests or questions about your order, contact:
📧 team@birdeco.com